Terms & conditions

Using this site

By using Holiday Home Edinburgh you agree to the terms set out on this page. We may change, add to or remove these terms at any time, and any changes will be published here.

Everything we publish is intended as guidance to help you choose a neighbourhood and a place to stay in Edinburgh.

Our role

Holiday Home Edinburgh is an independent guide that earns commission as an affiliate of our booking partner. We are never the property owner, the letting agent or the provider of your accommodation.

The contract for your stay is formed between you and the property owner or provider through the booking partner’s own platform.

Bookings

All bookings are completed on the booking partner’s secure pages, not on this site.

When you receive a confirmation, please check the details carefully and report anything incorrect to the booking partner as soon as possible. Late notification of incorrect details may not be accepted.

Each booking is made on the basis of the property description and photographs shown at the time of booking on the booking partner’s platform.

Payments, changes and cancellations

Payments are made directly to the booking partner, and their payment terms apply.

Changes and cancellations are handled by the booking partner under the cancellation policy shown for your reservation.

Travel documents and insurance

Each guest is responsible for meeting passport, visa, currency and health requirements for travel to the United Kingdom.

We recommend that all guests arrange suitable travel and health insurance, including cancellation cover.

Problems during your stay

If anything is wrong with your accommodation, or you have difficulty finding it, contact the property host straight away using the details supplied with your booking. Raising an issue during your stay gives the host a chance to put it right.

Any complaint that cannot be resolved with the host should be raised in writing with the booking partner, who will act between you and the host.

Accuracy of information

Prices, availability, descriptions and property details are held by the booking partner and can change at any time. We take care to keep our guides accurate but cannot guarantee that every detail is current.